What is a Welcome Email?

By default, a Welcome email is automatically sent to new users who are added by the Admin using either the bulk or the manual option.

A Welcome email is a generic email (not customizable), that is automatically sent to new users if you don't disable this option.

There are two types of Welcome Emails depending on the chosen settings while setting up your account.

  1. A Welcome email will not include a CTA that allows users to create an account to access RandomCoffee if the "employee portal access" is disabled.

  2. A Welcome Email with a CTA leading to the account creation page will be sent out if "employee portal access" remains enabled.

From this email, new users can learn more about RandomCoffee, create a password, and access their RandomCoffee platform (accessing their profile, preference module, connection history, and the instant match module)

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When adding people using the bulk option, if you do not disable the "Send a Welcome Email", a Welcome email will be automatically sent to all the new users in your list. Existing users (already in your coworker's section) will not receive a Welcome email.

  • New users will receive the following Welcome email if you disable this option which is enabled by default.

  • New users who click "get started" will:

1. Define a password

2. Confirm

3. Log in and access this account

→ You can also choose not to send a Welcome email to your new users if you want to send your communication email. Then, you need to disable the "Send a Welcome Email" option.

While adding a new user manually, you will get the same message regarding sending a Welcome email or not. So, it's up to you as an admin to disable this option.

The platform access (via the Welcome email) is optional: people who do not receive a Welcome email and who do not access their platform could still have the email experience without having access to the employee features (pref module, instant match, history, my profile).

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