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Find answers to some of the most frequently asked questions.
Our IT manages the Opt-in email reminder, which sends reminders the day before the match email assigned date and time - only if the current session participation rate is lower than our client's weekly standard. The reminder email template is identical to the Opt-in email template with a “Reminder” mentioned in the subject line.
RandomCoffee emails can be sent to “Active” co-workers only. People with an “Inactive” status don't receive emails from RandomCoffee anymore. People with an “inactive” status could have been deactivated manually by the Admin, automatically if the email address is wrong (bounced) and/or if the employee unsubscribes.
In that case, we recommend first checking if this user is active with the correct email address & part of your program's audience, then if everything looks good, check the spam box and verify the whitelisting of the email sender. For more details please send us an email here.
An open session is when employees receive a proposition email but not yet the match email. The employees of the audience have until the math email is sent to opt in or opt out of the open session. A session is the admin-defined repeated experience (Opt-in email + Matching email).
New profiles will be added, existing ones updated, and people who are inactive in your existing RandomCoffee database will remain inactive. You can reactivate people by adding a new column to your file to identify the users who need to be reactivated (Category value should be set as "to reactivate")